Driving
instructors, acting as an agent on behalf of their client, are regarded
as a third party. All the requirements of a third party apply. Special
arrangements apply to accredited training and test providers as
Confidentiality Agreements are in place.
Test booking informationLicence
test appointment information is not regarded as personal or
commercially sensitive so may be released to a driver instructor or an
agent acting on behalf of an applicant. This also permits driver
instructors or agents to make test bookings on behalf of another person.
Test information will only be disclosed if the driving instructor or agent can provide the applicant's:
- full name and address; and
- date of birth; and
- licence / permit number (where applicable)
- test appointment number (optional)
Test information that may be released:
- test appointment number (if requested)
- date and time of test
- office location
Online accessApproved driving instructors
may have access to VicRoads online test booking system to create,
transfer and cancel appointments. Each instructor must enter into a user
agreement at their local VicRoads office.
Local,
State and Federal Government Departments and Agencies including the
Victorian Taxi & Tow Truck Directorate may request information from
VicRoads records, in accordance with Section 92 of the Road Safety Act
1986 where:
- the department or agency has a current active Confidentiality Agreement with VicRoads; and
- the person requesting the confidential information is recorded as a
‘Nominated User’ in the Authorised Organisation Agreement; and
- appropriate supporting documentation accompanying the request is supplied.
All requests for information under these arrangements need to be
forwarded to and responded to by VicRoads Driver and Vehicle Services
Department.
Release of information under other circumstancesWithout a Confidentiality Agreement in place will be treated as a Third Party.
May be provided with information if the release of the confidential information is required, or authorised, by law.
These requests may be dealt with by any member of VicRoads in the
Registration and Licensing area who has access rights to registration
and licensing information.
Telephone or emailInformation will be not be disclosed as express written consent from the person to which the record relates cannot be confirmed.
VicRoads Information Services Department, may by prior arrangement
where positive identification of the enquirer is possible, provide
information in response to phone or email requests.
OnlineA
number of approved government departments or agencies have online access
to VicRoads records in accordance with the terms of the current, active
Confidentiality Agreement.
Fax or counter serviceInformation may be disclosed in accordance with the requirements relating to a third party.
VicRoads
Information Services Department, may by arrangements under
Confidentiality Agreement, provide information in response to approved
requests.
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